Shipping & Returns

WHAT IS THE SHIPPING COST AND WHO DO YOU USE?
We use a variety of carriers, including USPS, UPS and FedEx. Arrival times vary upon carrier but most arrive within a few days. The majority of packages travel via USPS but this may vary. Shipping costs are fixed according to the total of your cart at checkout. We find this to be the best solution to making sure our shipping costs are covered while keeping the cost of shipping low for our customers. *Wreaths ship at a different cost than our general merchandise. They are shipped according to weight. Please note the checkout screen for the cost of shipping if purchasing a wreath and requiring shipping*

WHAT ITEMS DO YOU SHIP?
We ship everything on our site. HOWEVER, if you are purchasing a larger item, such as a taller or heavier item, additional shipping costs may be required to ship. It's rare, but it happens. Please also note there is a disclaimer of this on the website homepage as well.

DO YOU SHIP TO ME?
As long as you live in the United States, we ship to you.
*Excluding Alaska and Hawaii*

WHEN DO YOU SHIP?
Most orders are packaged within 1-2 business days and then shipped that day or next business day. Please allow for extended packaging times for orders placed during holidays and weekends.

MY PACKAGE IS LOST / STOLEN!
Packages marked as delivered by carrier, but are not received, are the customer's responsibility to track. Lemon & Lime Craft Co is not liable for packages once they are delivered by the carrier. If your item has been lost or stolen after delivery, please contact your local post office or visit the links provided below as we are not able to track the parcel down on our end.

File a claim: https://www.usps.com/help/claims.htm

Track your package: https://www.usps.com/manage/welcome.htm

If you have accidentally shipped your package to the wrong address, Lemon & Lime Craft Co is not liable for additional shipping or replacement item cost. New postage cost will be the customer's responsibility. 

WHAT HAPPENS IF MY ITEM(S) ARRIVE DAMAGED?
If your item(s) are damaged upon delivery, we will open up a shipping claim. If approved, we will refund your order. Please email us within 7 days of your package being delivered with photographs of the damage. Any damages reported after the 7 days cannot be refunded. Email us at lemonandlimecraftco@gmail.com if you have any questions.